The right door for your question
- Something wrong in a review? Email us — factual corrections usually ship within a few days.
- A problem with a casino account, a game round or a withdrawal? That sits between you and the operator: use their support first, and escalate unresolved complaints through the free IBAS adjudication service or the route named in the operator's own complaints policy.
- Worried about your gambling, or someone else's? Skip us entirely and call GamCare's National Gambling Helpline on 0808 8020 133 — free, confidential, open every day. Our responsible gambling page lists every tool we know that works.
Reach the desk at desk@paylinebureau.com. Plain questions get plain answers, normally within three working days. We don't operate phone lines or social inboxes — a small desk does fewer things properly.
What lands well
Specifics. "The wagering figure on your Duelz write-up doesn't match the current terms" gets fixed in a day; "your site is wrong" gets a polite request for detail. If you're an operator wanting to flag a change, the same address works — though as the About page explains, no one previews a review before it's published.